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Returns and Exchanges

The Shirts
When purchasing a custom Made Of Stone Shirt, this shirt is tailored for you and for you only. it is extremely important to send us accurate information and measurements that would allow us to tailor a shirt that will give you a perfect fit. As such, no refund will be given as the shirt is constructed uniquely for you.

In the rare and unlikely event the shirt you receive from us does not give you the expected fit, and providing the measurements you sent us were accurate, we ask that you please email us at service@made-of-stone.com within 10 business days after your order was received so that we can assist in making it right with the following information:

Full name, Address, and Phone number, Request Details including reason for mis-fit, Order number, List of products and Item numbers, and Date order was received.

Upon receipt of your request, our Customer Service Department will contact you with further details on how we will proceed with accomidating your request.

The Stones
Stone-accessory purchases such as Jewel fasteners, Jewel Cuff links, Jewel collar pins, are not eligible for return and no refund will be given. Under special unlikely curcumstances such as damage to the Jewel or fastnener, we can accomidate such a request. Please follow the same instructions as above.

In the event of a return or exchange, customer must return complete product or products, including packaging, instruction leaflets, warranties and certificates, product certificates such as GIA where applicable, and the invoice if such a case. Made Of Stone cannot be held responsible for packages lost in transit, and shipping and merchandise costs will not be reimbursed. Therefore, we suggest that you insure your shipment, especially for international returns and request a delivery confirmation tracking number.

Please do not hesitate to contact us via email if you need any assistance.